Privacy and cookies notice.

1. Introduction

IT Remedies Limited is committed to protecting and respecting your privacy. This notice explains how we collect, use, store and share your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

IT Remedies Limited (company number 06848895, registered office The Old School House, Bridge Road, Hunton Bridge, Kings Langley, Hertfordshire WD4 8SZ) is the data controller for your personal data. If you have any questions about our privacy practices, please email hello@itremedies.co.uk.

3. Data we collect

• Information you give us: your name, email address, phone number, company name and any other details you provide when you contact us or use our forms.
• Technical data: our hosting provider automatically records basic server logs, such as IP address, browser type and the pages requested, to keep the website secure and working.

4. Legal basis for processing

• Consent: when you have given clear consent, for example by ticking the box on our contact form.
• Contract: where processing is necessary to provide services to you.
• Legal obligation: to comply with the law.
• Legitimate interests: where processing is necessary for our legitimate interests, such as keeping our website secure, and these are not overridden by your rights.

5. How we use your data

• To respond to your enquiries and provide support.
• To provide, maintain and improve our services.
• To send service updates, technical notices and administrative messages.
• To comply with legal obligations and protect our rights.

6. Sharing your data

We do not sell or rent your personal data. We share it only with service providers who act on our behalf and are contractually bound to protect it, including our website host, Netlify, which processes contact form submissions, and Microsoft, which provides our email. We may also disclose data where the law requires it, or as part of a business transfer subject to confidentiality safeguards.

7. International transfers

Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

8. How long we keep data

We keep personal data only for as long as necessary for the purposes it was collected for, or as required by law. Contact form enquiries that do not lead to a business relationship are deleted within 24 months.

9. Your rights

Under UK GDPR you have the right to access, correct or erase your personal data; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, email hello@itremedies.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

10. Cookies

This website does not use advertising, analytics or tracking cookies, so we do not ask you to accept cookies. Our fonts are hosted on this website, so no font provider receives your IP address. If we introduce analytics in future, we will update this notice and ask for your consent first where required.

11. Security

We use appropriate technical and organisational measures to protect your personal data, including encrypted (HTTPS) connections throughout this website. No method of transmission over the internet is completely secure, but we work hard to protect your information.

12. Changes to this notice

We may update this notice from time to time. The date at the top of the page shows when it was last changed.