Privacy Policy

IT Remedies Privacy Policy

1. Introduction
At IT Remedies we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By visiting our website and using our services, you agree to the terms of this Privacy Policy.

2. Who We Are
IT Remedies is the data controller responsible for your personal data. If you have any questions or concerns about our privacy practices, please contact us at hello@itremedies.co.uk.

3. Data We Collect
We may collect and process the following types of personal data:

Directly provided information: such as your name, email address, postal address, telephone number and any other details you provide when you contact us, subscribe to our newsletter, or otherwise interact with our website.
Usage data: including information collected automatically when you use our website, such as your IP address, browser type, pages visited and the date and time of your visit.

4. Legal Basis for Processing
We process your personal data in accordance with UK law. The legal bases for our processing include:

Consent: when you have given clear consent for us to process your personal data for a specific purpose.
Contract: where processing is necessary for the performance of a contract with you.
Legal obligation: to comply with a legal obligation.
Legitimate interests: where processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests.

5. How We Use Your Data
We use the information we collect for a variety of purposes, including to:

Provide, maintain and improve our services.
Respond to your enquiries and provide customer support.
Communicate updates, technical notices and administrative messages.
Analyse usage trends and preferences to enhance our website and services.
Ensure compliance with legal obligations and to protect our rights and interests.

6. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your data with third parties only in the following circumstances:

Service providers: who perform services on our behalf and are contractually bound to protect your personal data.
Legal requirements: where disclosure is necessary to comply with a legal obligation or protect our legal rights.
Business transfers: in the event of a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards.

7. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We periodically review our data retention policies to ensure that your information is not kept for longer than necessary.

8. Your Rights
Under the UK GDPR, you have a number of rights regarding your personal data. These include:

Right of access: to obtain a copy of the personal data we hold about you.
Right to rectification: to have any inaccurate or incomplete data corrected.
Right to erasure: (the ‘right to be forgotten’) under certain conditions.
Right to restrict processing: to limit how we use your data.
Right to data portability: to receive your data in a structured, commonly used and machine-readable format.
Right to object: to processing based on our legitimate interests, including for direct marketing.
Right to withdraw consent: where processing is based on consent. If you wish to exercise any of these rights, please contact us at hello@itremedies.co.uk. We will respond in accordance with applicable law.

9. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device. You can control and manage cookies through your browser settings, although disabling cookies may affect the functionality of our website.

10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

11. International Data Transfers
If we transfer your personal data outside of the UK, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the date at the top of the policy and, where appropriate, by additional notice. We encourage you to review this policy periodically.

13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us at hello@itremedies.co.uk